VZW, When will you address the GS5 issues that started with the OS "upgrade"

[ED7819]

WHEN? I'm  sure your aware of the battery drain, heat, lags, crashes, and whatnot since the upgrade from Kit Kat.... I've had a phone and battery replaced, a battery replaced, IT"S NOT THE PHONE OR BATTERY.  Yet nothing is being done about it.  I'll be signing with another carrier when my contact is up, this phone is now a [removed] and  I'm extremely dissatisfied.

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[cora8504]

Try running the Software Repair Assistant. It will load a fresh copy of the Software Update, verses a normal factory reset that reloads the existing copy of the software.

http://www.verizonwireless.com/support/knowledge-base-80201/

[ED7819]

That's already been done, on 2 phones, that were perfectly fine before the OS update.  The Samsung reps at Best Buy did them. You know, since I made Geek Squad send me a replacement phone since the original phone was clearly defective.  It changed NOTHING. In fact,  2 different Samsung reps said it was an issue with VERIZON'S version of the update causing the problems.  So back to the original question,  WHEN?????

[eversj]

ED 7819

Google "downgrade s5 lollipop to KitKat"