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Update problems

Member

Anyone having problems with the latest update?

My phone is Now much slower.

It also skips and freezes on Pandora!

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Re: Update problems

Customer Support

We don't want you to have any difficulties, Criwb4. Have you made sure the app is updated?

LauraL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Update problems

Member

Unfortunately, I'm having problems with my update as well. The keyboard does not work, the screen is freezing and my talk to text is not working. What do I need to so to get this resolved? Sooooooo frustrating!

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Re: Update problems

Sr. Member

After the update did you boot up in recovery mode ( volume up - power -home ) and clear the cache partition this will not erase anything from your settings all it does is get rid of a lot of old files like any that are left from marshmallow or old apps and what ever.

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