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Update caused my phone to lock

Member

Ok, I already heard that there are a bunch of people that had this happen to them last night or even the day before. My Galaxy 5S was updating last night and when I got up this morning, it WOULD NOT let me open it. I could not do anything. I used my gmail account, pin, and pattern. Mind you I had my phone set to just open at a swipe. I ended up going to the Verizon Wireless store and they were completely stumped. They said they have never seen that happen. I was told my best bet was to go to Best Buy and see a Samsung specialist there. OK, went to Best Buy, and go to the Samsung area. What does he tell me. The only thing I can do is have it Factory Reset. Which means I lose almost all of the info on my phone. He also told me "if" I had a Samsung account. I told him I never created one since I have the gmail and my own account. He goes and tells me that IF I had a Samsung account that might let me log into my account without having to go through factory reset. Now what really [removal required by the Verizon Wireless Terms of Service] me off is two things. ONE, if having a Samsung account is needed, WHY not make sure you let those that are buying the phone know that for emergency purposes. And TWO, why the [removed] was an update added that had a bug that caused a bunch of Galaxy phone to lock up and not open. This is total [removed]. I love my phone, don't get me wrong, but it [removed] me off that every time something  new is added to my phone another issue pops up and [removed] up my phone. It took me most of the day to put back almost everything on my phone AGAIN. And I WAS thinking about getting the Galaxy S7. I might hold off much longer. 

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Re: Update caused my phone to lock

Leader

yesterday it was posted in another thread that all pin, password, etc had to be removed before the update because none would work.


if the above weren't removed the master reset was required to unlock the phone.

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