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Unacceptable

Novice

After 4 months with no security updates, weeks behind every other major carrier for the Nougat update and NO communications from Verizon I'm done with them!  Every time I post a question or have a problem all I get is a "canned" response. I've paid top dollar for both my phone and service and have received little to nothing for my money. What a shame.

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Re: Unacceptable

Customer Support

I certainly don't want to see you give up on Verizon or your phone, Gbktoledo. I understand wanting the best for your investment. We want that too. Verizon Wireless holds every update to high standards and we complete rigorous testing with Samsung and Google to make sure each update that is released to our valued customers meets those expectations. I appreciate all of your patience while we make sure your next update is tested and assure you that any changes to your software will be announced at https://www.verizonwireless.com/support/software-updates/ as soon as it is available. Is everything working well on your phone with your currently available software?

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Unacceptable

Sr. Member

From all the community complaints about Nougat killing users' wifi, apparently VZW didn't do much 'rigorous testing' to make sure the update was safe.  I won't do it until the wifi issue is fixed.

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