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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Member

My Note 8 was working okay until I did the "UPDATE SYSTEM SOFTWARE" this evening.  Now I'm getting this message, too.  Since my hotspot is the only internet connection I have, I'm really anxious to get it working ASAP.  And...I just upgraded my plan from 22 GB to 30 GB per month.  HELP!!

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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Member

I just started receiving this message out of the blue! I use my hotspot almost everyday so it's important to me. I turned off data roaming and it turned on with no issue. Something must've turned on the roaming function in the background. Thx for figuring this out!

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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Member

Turn off Data Roaming - Don't ask me how it got turned on,

Go to:

"Settings"

"Connections"

"Mobile Netowrks"

"Data roaming Access"

Select the button: "Deny Data roaming access" then click OK

 

Fixed it for me.

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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Customer Support

This is not the type of experience we want you to have with your device, sdrblr. The Mobile Hotspot feature is a good one to take advantage of. Allow us to gather more information to be on the same page. When did you start having issues with the Mobile Hotspot? Have you been able to use the feature in question since you purchased the Note 10+ or is this the first time you wish to use it?

VictorC_VZW

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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Member

I was having this problem from my new S10+.  l did what someone previously suggested - went to settings, apps, view system apps, tethering, cleared cache and data and it is now working.  Good luck!!!  (I had also played with roaming settings without success.)

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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Member

I realized that it was actually working. It was telling me that it was not, but if I waited like 1/2 second a looked at the wifi on my laptop (the device I'm trying to use the hotspot for at a coffee shop), I see that it is there:) 

I just have to ignore the "not working... Authentication Error. Either that, or it fixed itself, but I still get the message briefly. 

 

Technology -- love it, and hate it:) 

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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Customer Support

we appreciate those details. I know it has been two days since you sent us this message. Are you still having these issues with your mobile hotspot? CourtneyM_VZW

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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Customer Support

SnowAviation, awesome! So glad that worked for you. If you have any other questions or concerns please let us know. 

 

TionnaB_VZW

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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Member

I have the new galaxy note 10+ and my husband  has the note 8 and neither one of us can get ours to work.  It also seems as if our verizon data is super slow.

 

How do I fix this? To spend this much money every month and the prices of the phones this is ridiculous.

 

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Re: Unable to Connect - Authentication Error / Wireless Hotspot

Member

I'm having same issue. Does Verizon terrible? Why are so many people having this issue? I haven't heard one person say their issue has been resolved. What's the issue Verizon??????????

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