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Turn off text-to-speech
jrh4054
Specialist - Level 3
‎12-23-2013 09:15 AM

How do I turn off the text-to-speech?  I have followed the instructions in the user guide (attached).  Even though the instructions are wrong, when I get to the right place in the settings, there is no option to turn off the text-to-speech.  I need help.

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Re: Turn off text-to-speech
vzw_customer_support
Customer Service Rep
‎01-09-2014 06:02 PM

jrh4054,

After review, I was able to find that there is a Text-to-Speech option in the Accessibility setting. To get there go to Settings>My Device>Accessibility>Text-to-speech options. If you find there are no settings in this section that will help eliminate the device reading out your text messages, we may recommend a hard reset.

Did this issue begin as soon as the device was activated or did it begin sometime after a recent software update?

EfrainM_VZW

Follow us on Twitter @VZWSupport

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Re: Turn off text-to-speech
Dave-in-Decatur
Specialist - Level 2
‎12-23-2013 12:07 PM

I'm not sure you can turn it off altogether. It is used, for instance, to give turn-by-turn directions in Maps (which means you can use these settings to change the voice you hear). What is a situation where it's giving you text-to-speech and you don't want to hear it?

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Re: Turn off text-to-speech
Ann154
Community Leader
Community Leader
‎12-23-2013 12:46 PM

If the phone is talking to you for everything, that's a setting under the Accessibility options. You might have to touch an item twice to make a selection and accept that selection for the phone to respond to your commands.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Turn off text-to-speech
jrh4054
Specialist - Level 3
‎12-23-2013 01:12 PM

Thanks for the reply.  I've checked the Accessibility settings and don't see anything there causing this.  What's happening is the phone speaks text messages I receive when the volume is higher than vibrate.  This just started and it's very annoying.

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Re: Turn off text-to-speech
jrh4054
Specialist - Level 3
‎12-23-2013 01:13 PM

Dave, see my answer to Ann154 about when this happens.

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Re: Turn off text-to-speech
Ann154
Community Leader
Community Leader
‎12-23-2013 01:19 PM

It reads the actual messages to you? Or does it state "You have a text message." as a notification?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Turn off text-to-speech
tikibar1
Community Leader
Community Leader
‎12-23-2013 01:20 PM

settings > accessibility > talkback (ensure it's off)

settings > hands-free mode (ensure it's off)

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Re: Turn off text-to-speech
Ann154
Community Leader
Community Leader
‎12-23-2013 01:23 PM

Do you have "Hands-free mode" or "Driving Mode" turned on? For the tabbed view of the Settings, it is Settings > My device > hands free mode.

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Re: Turn off text-to-speech
Dave-in-Decatur
Specialist - Level 2
‎12-23-2013 01:34 PM

I'll bet a Christmas cookie it's Hands-free mode that got turned on accidentally. This can also be controlled from the Notifications settings (it may be fairly deep in the list). It used to be called "Driving mode," and still is called that in the User Guide. On p. 33: "Driving mode: Enable or disable Driving mode, to have incoming caller ID and text messages read out." The User manual in the on-phone Help does now call it "Hands-free mode."

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Re: Turn off text-to-speech
tikibar1
Community Leader
Community Leader
‎12-23-2013 01:38 PM

It was changed to Hands-free Mode with the update to 4.3

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