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The latest software update (9/27/16) to Samsung S6 Edge+

NPG4ME
Member

The update that loaded on September 27th has since overheated my phone and has not cooled down. I've never experienced having a phone in a constant state of high temp. Usage time has dropped dramatically. It was on full charge and in no less than an hour it dropped 40%. This is without using it for a minute. This does not seem normal. Please advise.

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Re: The latest software update (9/27/16) to Samsung S6 Edge+

Community Manager
Community Manager

NPG4ME,


That's very concerning to hear! Your phone always needs to work great and be reliable. Having the phone be warm for that long isn't normal. How warm is it? If you turn the phone off does it cool down?


AndrewT_VZW
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