Re: Texting suggestions on Galaxy S7 black on black background since upgrade
vzw_customer_support
Customer Service Rep

I can understand your concern regarding the keyboard suggestions, MKCB.  This has been reported and we are waiting for additional information about this issue.  Does this also happen when you use the stock Samsung keyboard?

AdamB_VZW

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Re: Texting suggestions on Galaxy S7 black on black background since upgrade
SCODAV89
Newbie

I think these two statements form the thread sum it up.

"I am having this same problem.  It is incredibly frustrating. What is the point of having the text messaging app suggest a correction, if I cannot read the suggestion."

"After reading 8 pages of thread on this topic, I see that the answer has been marked "assumed answered" even though reading hte 8 page thread clearly allows one to understand that the question is not in fact answered.  Unless, answered means, we have escalated this matter."

VZW Support:

"I can understand your concern regarding the keyboard suggestions, MKCB.  This has been reported and we are waiting for additional information about this issue.  Does this also happen when you use the stock Samsung keyboard?"

How will we be notified of a fix, another pushed update as well developed as Nougat?

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Re: Texting suggestions on Galaxy S7 black on black background since upgrade
SherriKninja7
Enthusiast - Level 1

OMG.. This was my entertainment for the afternoon. This string started April 10, 2017. Now after 8 pages of threads, Verizon remains blind deaf and dumb - no offense. Page after page they give the same response, so on page 8 - it is still not answered, yet they indicated they have escalated the issue. I think all who said they must not ever read the post must be correct and to the one who said this is a community based support and the verizon only comes on and off, must be a member of verizon, because they are obviously (well maybe not obviously) reading the post. The black on charcoal is one of the worst ever. and I might try other messaging software/apps as well, since after 4 months they still don't get it..

Re: Texting suggestions on Galaxy S7 black on black background since upgrade
SherriKninja7
Enthusiast - Level 1

I mean really.. after 8 pages they still asked about if this still happens when you use the stock samsung keyboard. Maybe i should just try that..

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Re: Texting suggestions on Galaxy S7 black on black background since upgrade
vzw_customer_support
Customer Service Rep

We certainly understand your concern about being alerted when this issue would be fixed, SCODAV89. Our developers were able to duplicate this behavior using their test devices. While this will likely be fixed in an upcoming software update, they did recommend changing the color scheme of your chat layout. You can do that by following these steps by tapping the menu button in the upper right corner, and then selecting Customize. Let us know if you find this helpful.

JosephE_VZW

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Re: Texting suggestions on Galaxy S7 black on black background since upgrade
jrh4054
Specialist - Level 3

JosephE_VZW, it should have been fixed before it fouled up SCODAV89's phone!

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Re: Texting suggestions on Galaxy S7 black on black background since upgrade
dougesplin
Enthusiast - Level 3

I think everyone has already tried this. As far as I can see nothing changed in the customize section has any effect on the problem. Do the developers have a specific suggestion?

Re: Texting suggestions on Galaxy S7 black on black background since upgrade
MaBelleLulu
Enthusiast - Level 2

I have this same exact issue with Samsung Galaxy S7 edge & it's so frustrating!  Just can't really read the Autocorrect options, the font is black & the background is like a charcoal color. Everytime I've called nobody seems to have heard of it. I've spent so much time on the phone.  IS THERe ANY ANSWER YET?  None of their suggestions seem to work

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Re: Texting suggestions on Galaxy S7 black on black background since upgrade
vzw_customer_support
Customer Service Rep

SherriKninja7,

We understand that this issue is frustrating and makes messaging extremely difficult. At this time, we do not have any information on when the Message+ app will be fixed, however, the current workaround that's available is to use the Samsung Keyboard option on the phone by going to Settings > Language and Input > Virtual Keyboard > Samsung Keyboard. We hope to have this issue resolved quickly as our Message+ team has in fact been notified of the issue and will provide an update to the app as soon as a fix is available.

ShawnteJ_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Texting suggestions on Galaxy S7 black on black background since upgrade
dougesplin
Enthusiast - Level 3

I think this was covered earlier in the thread. This is one of the first things I tried. On my phone changing to the Samsung keyboard has no effect on the problem. The suggestions are still grey on black and unreadable. Just to be sure I tried it again and it still doesn't help.

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