Re: Software Update?
vzw_customer_support
Customer Service Rep

@KellyArens,

Updates are meant to improve the function of your device. If your phone is saying 241 apps optimizing it means it's updating the apps on the device.

Keep me posted if you need additional assistance.


John_VZW
Please follow us on twitter @VZWSupport

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Re: Software Update?
Julian_G
Enthusiast - Level 3

Unfortunately, it requires a factory reset.To ease the pain, I used https://play.google.com/store/apps/details?id=com.koushikdutta.backup. It didn't restore everything, but it helped.

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Re: Software Update?
stargazer72460
Specialist - Level 1

I actually got into a chat with a Verizon employee and was told the same thing that in order to see the missing Wi-Fi icon in the Notification Panel, you have to do a factory reset.  I used Samsung Kies and as my backup program and it backed up most of the stuff I had on my phone.  It didn't back up all of the Accounts, but it backed some of my personal settings and all of my text messages.

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Re: Software Update?
japetty
Specialist - Level 1

No, you don't really think...I just can't believe anyone would think that?  I heard somewhere they were even late to the table in posting about the update for these phones.  I don't even need or want most of it but sooner or later I will have to do it and jump through all these hoops.  I just came to the S4 from the S3 and the S3 just finished a fix for a nightmarish upgrade.

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Re: Software Update?
Julian_G
Enthusiast - Level 3

Does Kies backup settings in 3rd party apps? I didn't think it did.

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Re: Software Update?
BOBD1950
Contributor - Level 1

I wonder If you purchase a S4 device , say..today that it would be shipped with that toggle issue resolved ?

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Re: Software Update?
CWGRISWOLD
Enthusiast - Level 2

The summary of the update says:

The following capabilities have been added:

•<+| icon added to the icon glossary (indicates “more” items in the Notification Panel)

•Clear instruction in popup regarding Smart Scroll feature support

•Wi-Fi quick on/off toggle in Notification Panel

I downloaded it and updated but I cannot find the Wi_Fi quick on/off toggle in the Notification Panel.

Do I have to add it manually? And ,if so, can someone tell me how to do it. Thanks.

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Re: Software Update?
stargazer72460
Specialist - Level 1

If you don't see the Wi-Fi quick on/off toggle in the Notification Panel then you will have to do what I have done as well as others.  The update did not apply completely and the only alternative is to do a Factory Reset on the phone.  This will wipe all the apps that you have download as well as any settings that you have changed.  Basically, the phone will be as it was when you first got it, but it will have the latest update applied to it.  If you want you can call an Verizon employee and see if they have found a better solution than the Factory Reset.

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Re: Software Update?
vzw_customer_support
Customer Service Rep

Great question BOBD1950! The recent update resolved the toggle issue. Since the devices are packaged and turned off, the phone would need to be updated to receive these enhancements. Once activated, you will be prompted to update the software.

Thank you,

Lena_VZW
Please follow us on twitter @VZWSupport

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Re: Software Update?
CWGRISWOLD
Enthusiast - Level 2

Thanks stargazer.

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