Highlighted

Since updates, I can't connect s6 to computer via usb?

Member

I pull down the phone's notification shade, like I used to, but when I tap "Charging" to switch it to "file transfer", it just takes me to Battery. How do I connect to the computer via usb now?

Labels (1)
Tags (2)
0 Likes
Highlighted

Re: Since updates, I can't connect s6 to computer via usb?

Sr. Leader

Instead of tapping Charging, which takes you to the Battery screen as you've found, tap where it says USB Charging and you should have the option to change it to File Transfer.

0 Likes
Highlighted

Re: Since updates, I can't connect s6 to computer via usb?

Customer Support

dlwaugh,

We always want for you to have the option to transfer your phone content to your computer. I’m sorry that you’ve had trouble since the last software update on your phone. Let’s figure this out. Have you tried the suggestion given by tikibar1? Are you able to by chance have another computer to plug it into?

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes