We always want for you to have the option to transfer your phone content to your computer. I’m sorry that you’ve had trouble since the last software update on your phone. Let’s figure this out. Have you tried the suggestion given by tikibar1? Are you able to by chance have another computer to plug it into?
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!