Highlighted

Since the battery cannot be removed from the S6, what are the steps when the phone freezes?

kylec_vzw
Member

linda104 asked Verizon Wireless:

Q: Since the battery cannot be removed, what are the steps when the phone freezes? Today the S4 & 5 you need to remove the battery.

A: Hi Linda104, Sorry to hear that you have had these issues with the Galaxy S4 and S5. If your Galaxy S6 freezes, you will want to restart it by pressing and holding the power button. Thank you for your question.

Labels (1)
0 Likes