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Screen timeouts too quickly

Member

My screen timeouts after a few seconds when I try to unlock.  I have set the screen timeout to 10 minutes in the setttings but that doesn't seem to make any difference.

I have a Galaxy S4 with Lollipop.  I did not have this problem before upgrading to Lollipop.

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Re: Screen timeouts too quickly

Sr. Leader

Do you have the setting for "Power Button Locks Instantly" checked?

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Re: Screen timeouts too quickly

Customer Support

Let's get your device working the way it should be RJLweb. When did you update the software on your phone? When did you start experiencing difficulties with the screen timeout? Does this only happen when you unlock the screen? If you are using your phone, does your screen time out after inactivity?



Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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