Samsung galaxy 4 Corp Sync can't connect

AWB
Member

My Corp Sync Can Not Connect, exchange active sync.  I am sure the settings are correct, have gotten K-9 to work on the phone with the exact same settings.

Would prefer to use the native email app.

Any advise?

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Re: Samsung galaxy 4 Corp Sync can't connect

Community Manager
Community Manager

Thanks for reaching out to us, AWB! I'm sure this has been frustrating to say the lease. Let's check some things within the email set up to ensure it is in fact set up properly.
Are you sure your account is provisioned for corporate email? You can log in to your My Verizon account and check the features.
If that checks out, follow these steps http://vz.to/17fKAdY.

Tamara H.
Follow us on Twitter @VZWSupport

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Re: Samsung galaxy 4 Corp Sync can't connect

BakerGeckos
Novice

There are a lot of things that can go wrong. I would just verify all the settings are correct and go for it again. We have several GS4's at our company and we're able to hook them all up.

Good Luck.

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Re: Samsung galaxy 4 Corp Sync can't connect

BakerGeckos
Novice

You also may want to check with your system admin he may have restrictions on Number of devices or types of devices that are allowed...

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