Samsung S7 battery issue

SUM1_MAKISH
Member

Hi,

I have a Samsung s7 which is more than 1yr old. My phone keeps getting hot periodically. Recently I noticed that the rear side of the phone had opened up and the phone keeps restarting if not on charging model till all battery is drained. Could you please suggest what should I do?

Thanks.,

MS

Labels (1)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: Samsung S7 battery issue

jrh4054
Sr. Member

If the back is open, your phone is damaged.  If you have insurance, make a claim.  If you don't, you need to contact Samsung.

View solution in original post

Highlighted

Re: Samsung S7 battery issue

jrh4054
Sr. Member

If the back is open, your phone is damaged.  If you have insurance, make a claim.  If you don't, you need to contact Samsung.

View solution in original post

Re: Samsung S7 battery issue

Community Manager
Community Manager

We certainly want to see you have the best device experience. As you are concerned about the temperature and the internals of the phone are exposed, I would suggest taking the device into one of our corporate stores found via http://www.vzw.com/storelocator for further evaluation. 

YaleK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!