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Samsung S4 mini update not 4.3

Member

The S4 Mini that I received a few weeks ago came with Android 4.2.2. I installed the update MK5 a few days ago which was supposed to include Android 4.3. My phone istalled the update but the phone still indicates 4.2.2. Is this correct or should the phone now be 4.3?

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Re: Samsung S4 mini update not 4.3

Customer Support

Let's look further into this peterzigzag! Please share your Baseband Verizon and Build number. The most recent update should be Baseband version: I435VRUAMK5 and Build Number: JDQ39.I435VRUAMK5. Thanks you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: Samsung S4 mini update not 4.3

Member

Yes, the baseband version and build number on my phone are correct after

the update but the android version still reads 4.2.2.

On Dec 23, 2013 5:30 PM, "Verizon Wireless Customer Support" <

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Re: Samsung S4 mini update not 4.3

Customer Support

Hello peterzigzag. Your phone did receive the correct update based on the baseband and build numbers. In order to get the phone to reflect 4.3 under Android Version, I would recommend completing a master reset. Please keep in mind, completing a master reset will erase anything that is not backed up to an email, Backup Assistant or a SD card. You may follow the steps in the following link to complete this: http://vz.to/1gUo6Xg Please let us know if this continues after a reset is performed.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: Samsung S4 mini update not 4.3

Member

I did a master reset and it stayed the same. Still on 4.2.2.

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Re: Samsung S4 mini update not 4.3

Member

Thank you for letting me know. I thought that would be the case. I don't

think this update came with 4.3.

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Re: Samsung S4 mini update not 4.3

Leader

since when will a master reset delete what's on the sd card?

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Re: Samsung S4 mini update not 4.3

Customer Support

Thanks for all the information by the community. I wanted to present some helpful information to answer any questions about resetting  your phone. The message below is from our steps to reset your Samsung Galaxy s4 and s4mini:

"Performing a hard reset removes all data including the Google  account, system data, app data, app settings and downloaded apps. Only perform a hard reset if absolutely necessary.

Pictures, Videos and Music are also removed. It is recommended to backup this data."

Here are some links to help with the steps and additional information:
http://vz.to/1kVMeJ4
http://vz.to/19jJtZW

Please let me know if you have any other questions.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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