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Samsung Pie update-hate it

MicA88
Member
I find myself really, really unhappy with the Pie update from Samsung. Battery drain is horrible. Some features seem to be backwards now(like an iPhone) and no longer intuitive. If I had wanted an operating system like IOS, I would have just bought an iPhone years ago. Any others out there frustrated with this Pie update?

Re: Samsung Pie update-hate it

Customer Service Rep

MicA88,

 

Software updates are something that manufacturers offer, for various reasons. We always want the update process to go smoothly for you. I regret to learn of any issues with your update. Tell me, how long is the battery life now, compared to before the update? What is the model of your Samsung? Here is a link that outlines the Pie update: http://spr.ly/6608EiVBY

 

ChristinaB_VZW

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Re: Samsung Pie update-hate it

GrapevinePix
Member

There's MUCH MUCH more WRONG with the Pie update than battery life.  This is the absolute worst update Samsung's ever put out. One forced upon the users with no going back.  The S9+ was to be the greatest thing since sliced bread, and yet it's now just a mediocre phone.  Options removed that were useful, changes added for no apparent reason. It's pitiful.

Re: Samsung Pie update-hate it

ErnestBorg9
Member

To any moderator: I have blocked the updates on my new J7 in every way I have been able to after reseraching the dirt sandwich called PIE. I am currently looking over the EUL of Samsung that allows them to BREAK a phone at will and drop it back in the owner's lap to limp along.

I would like to know one thing: Does Verizon have a position about forcing updates that are KNOWN to break phones that Verizon sells? I bought a smart phone from Verizon and spent a month putting apps on it that do what I need it to do. Now Samsung, through Verizon service,  is going to force an update on me on June 15 that by all accounts will completely wreak the UI and app functionality I have paid for.

Just to let you know this is not just a useless rant:

1) I am contacting American Express today to find out what their position is, since I intend to claim it is broken (as to what I PAID for) within the warranty period. If Verizon will not refund my money if it auto updates and breaks it, I will tie up the purchase price in a charge back dispute with AmEx. My last one like this took over a year to settle.

2) I suggest everyone who now has a broken Samsung phone due to PIE check into Small Claims arbitration, as I am doing now. For $50 or less, you can make Samsung appear with lawyers to explain how their TOS aren't violated by knowingly forcing software changes on phones that break them. Should be a couple thousand in their legal fees per arbitration.   Their arb language can be found at https://www.samsung.com/us/Legal/Phone-HSGuide/

3) Feel free to file a complaint with the Federal Trade Commission's consumer protection agency. Here is the link for software complaints: https://www.ftccomplaintassistant.gov/GettingStarted#crnt

The idea that purchasers just have to sit back and enjoy the reaming from big companies is dying fast. Turn about is fair play: You make my life miserable, I will make yours the same.

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Re: Samsung Pie update-hate it

boringusername
Sr. Member

update doesn't break phones. yes they can "force" updates on you. ironcially if you didn't get an update and you were hacked you'd be mad.

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Re: Samsung Pie update-hate it

Customer Service Rep
ErnestBorg9
We want you to have the best experience possible on your device. Software updates are sent by the manufacturer to remove issues and implement new features on your phone. After retrieving the update, it's recommended that you update the software on all the third party applications that you've downloaded to your device, as well. This ensures that the applications on your device are running at full capacity with all the functionalities that you had before. Here's more information regarding the most recent software update that for your phone:

 

https://www.verizonwireless.com/support/samsung-galaxy-j7-update/

 

 

LasinaJ_VZW

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