I bought the Galaxy S6 on May 8th and experienced numerous dropped calls. I also had a problem with my voice fading in and out so that the person on the other end couldn’t hear me. With great regret, I returned the phone last night and had my old Galaxy S3 reactivated.
What a step backwards and major disappointment. My contract with Verizon ended last August and I’d waited 9 months for the S6 based on the rumors of it being a significant upgrade of the S5. Interestingly, after the reactivation of my S3 I was told by someone that he could more clearly hear my voice and the enunciation of my words sounded better.
It’s been frustrating dealing with Verizon because I haven’t been able to get anyone to admit that there’s an issue. I called Samsung and was told that there will eventually be a software update from Samsung to correct the problem. There is no release date yet. They asked for my email address and told me that I’ll be notified when it’s available. Since Sprint and AT&T Galaxy S6 owners are claiming to have the same problem with dropped calls, it does seem likely that it’s a problem on Samsung’s end.
Juan-Q, thanks for posting the results of your dealings with both Verizon and Samsung. I thought my phone was a defective one, but now I know better.
If anyone gets any new updates on when there will be a fix, please post this information. I’m really anxious to give the S6 another try once the problem has been corrected. With the exception of the phone call issues, it’s an amazing phone.
