Samsung Galaxy S5 Random Reboot

gborough
Member

My Galaxy S5 Randomly Reboots.

It has been doing this since the day it came out of the box.

I have taken it to 3 stores (Bestbuy, Verizon, Samsung)

It has been reflashed, re-os'd, and restored to factory defaults.

It still reboots

I called Verizon,

They told me to clear the cache prior to reboot

Still rebooting

I called again.

They said its an app and to run it in safe mode.

Any other bright ideas, as they still wont replace the phone?

I have issued a BBB Complaint as it is less than 1.5 months old and was doing it out of the box. (Very tierd of the runaround here)

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Re: Samsung Galaxy S5 Random Reboot

Community Manager
Community Manager

I understand your discontent with your phones' random rebooting gborough! A factory reset is the ultimate troubleshooting step to resolve this type of issue, and I see that you have already done. The phone should be replaced at this point. Is the phone within the one year manufacturers' warranty? Is there any physical/water damage? http://vz.to/1iJafA8

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Samsung Galaxy S5 Random Reboot

gborough
Member

complaints@cbbb.bbb.org

4:20 PM (2 hours ago)

to me

Thank you for submitting your complaint to us.

The BBB that will process your complaint is:

You will hear from this BBB soon regarding your complaint

I think this was the right one. It showed Verizon Wireless, but AZ was the only state they came up in.

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Re: Samsung Galaxy S5 Random Reboot

Community Manager
Community Manager

I understand your discontent with your phones' random rebooting gborough! A factory reset is the ultimate troubleshooting step to resolve this type of issue, and I see that you have already done. The phone should be replaced at this point. Is the phone within the one year manufacturers' warranty? Is there any physical/water damage? http://vz.to/1iJafA8

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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