Samsung Galaxy S5 'Blank SD card' message

[misterdug71]

I have a Samsung Galaxy S5 running 4.4.4 on the G900VVRU1ANK2 kernel, which was supposed to fix this issue, but in my case seems to have caused it. When the problem appeared, I tested the card thoroughly on a PC and other devices. The card works fine.  I did a factory reset of my phone which didn't fix the issue.  I have tried 2 other brand new cards from 2 other manufacturers and they won't work either. The current card I am using is a brand  new 64GB Samsung card. I tried formatting using the  FAT file system on my PC and still it won't work. This is clearly either a spontaneously occurring hardware problem or the last update broke it. Does anyone have any suggestions for how to resolve this issue?

[vzw_customer_support]

Oh boy! This could be a problem. Let's see what's going on and get a fix for you. Does your phone have any physical or liquid damage? How long have you had your Galaxy S5?

VanetrisC_VZW

FOllow us on Twitter @vzwsupport

[misterdug71]

No physical or liquid damage. The phone is less than 6 months old. It was

purchased in June of 2014.

On Jan 2, 2015 5:28 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thanks for the information misterdug71. Do you have any problems with saving pictures or anything when this message is displaying? Any problems using the camera?


CandiceH_VZW
Follow us on Twitter @VZWSupport

[misterdug71]

I initially had problems with the default camera app not being able to save

to the external SD card, yes. However, at this point, I can't even mount an

SD card. The camera app is now saving the phone's internal memory.

On Jan 2, 2015 11:03 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Got it misterdug71, we'll get this figured out! To clarify, are you having trouble saving all media to the SD card?


AshleyS_VZW
Follow us on Twitter @VZWSupport

[misterdug71]

I cannot even get the SD card to mount at all. I insert the card and it

feels me that it is preparing the card, and then it says that the card is

black or has an unsupported file system. It offers me the option of

formatting the card at that point, but when I do it goes back to telling me

that the card is blank. So I cannot use the card in any capacity.

On Jan 3, 2015 12:09 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

misterdug71 thanks for the clarification! To cross all  bases, have you tried a different SD card to see if you experience the same issue?

AshleyS_VZW
Follow us on Twitter @VZWSupoort

[misterdug71]

Please read the initial report that I posted. I have tried 3 cards. All

cards work in other devices.

On Jan 3, 2015 7:41 PM, "Verizon Wireless Customer Support" <

[misterdug71]

As of this morning, I attempted to mount the card again and it mounted

although I still cannot do anything with it. Attempts to create a folder

failed and the camera will not save pictures to the card.