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Samsung Galaxy S4 Ring Issue

Member

I have a Samsung Galaxy S4; sometimes the phone just doesn't ring; usually shows a missed call. Coverage is NOT an issue. This is the second phone from Verizon for this same issue. Any suggestions? I do not have call block on.

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Re: Samsung Galaxy S4 Ring Issue

Community Manager
Community Manager

Hello Carrollton1
I'm sorry your having device issues. I would be happy to look into this with you. Did this start after an application was  downloaded?
Please power the device in safe mode and retest. Here's how:http://vz.to/10y4OQC

Please let me know if the issue persists.
JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: Samsung Galaxy S4 Ring Issue

Member

THAT didn't work. Any other suggestions????

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Re: Samsung Galaxy S4 Ring Issue

Community Manager
Community Manager

Thank you for trying these steps, Carrollton1! Have we ever replaced the sim card? If not, that would be the next best step. We can either send one out or one can be picked up at a local store. Go to vzw.com/storelocator to find a store near you.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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