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Re: Samsung Galaxy S4 Global GSM Does not work

jpitt916
Member

Please help me remove the message from my phone as well.  I am using Batelco in Bahrain, have successfully added the APN but can't get rid of the error message which is highly annoying.  I'm already over there and it'll cost me a lot to call back so if you can please contact me here (removed) I would greatly appreciate it.

Private info removed as required by the Terms of Service.

Message was edited by: Admin Moderator

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Re: Samsung Galaxy S4 Global GSM Does not work

Hanna-Leena
Member

Do I need Country specific SIM card  for my Samsung Galaxy S4 to work overseas? Or is it just a SIM card?

thanks

Hanna-Leena

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Re: Samsung Galaxy S4 Global GSM Does not work

Community Manager
Community Manager

That sounds really exciting! Hanna-Leena, to make sure you can stay in contact with family and friends, while visiting a different country, you can definitely use a SIM card specific to that country. I recommend reaching out to a local service provider out there, once you arrive. They will provide you with a compatible SIM card, and also help program your phone, if needed, so it works with the visiting country's signal type.

While we cannot guarantee service out there, your phone is all set and ready for you to start this process.

In the event that you want to use your existing SIM, please keep in mind that Roaming charges will apply. If you would like us to help you configure your device for back up service, let us know, and we can help out! Here is a link with a few more additional details with regards to roaming in a different country. http://vz.to/17KseUf

Thank you Hanna-Leena. Enjoy your trip!

NicandroN_VZW
VZW Support

Follow us on twitter @VZWSUpport

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Re: Samsung Galaxy S4 Global GSM Does not work

mrfried
Member

I am a little confused by your comments re: Japan and SIM cards.

You Stated "Your upcoming trip to Japan sound amazing selin319. I know the importance of ensuring you are able to use your phone while out of the country. I am happy to confirm that your Samsung Galaxy S4 will be compatible to use while in Japan. Prior to you leaving out of the country, please ensure you contact our Customer Service Department to ensure we activate the SIM card. In the event you encounter difficulites with service while out of the country you may contact our Global Support Team at 1-908-559-4899."

I am trying to understand like the above posts, If I pick up a local sim card from a Japanese company will it work properly in Japan for data.  You state above the phone is compatible and we should contact Verizon to activate it.

Traveling to Japan and hoping to use my unlocked Samsung S4 for data.


Thanks

Jeff

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Re: Samsung Galaxy S4 Global GSM Does not work

aprilinindia
Member

Hi Pam,

I hope you can help me! I am having a similar problem as Umesh. I bought a Galaxy S4 in the US  and then moved to India.  The primary reason I bought it was because I was assured that it would work flawlessly with a local Indian Sim.  I put in an Airtel Sim, and bought airtime and a data package. The voice is working fine, but I can't get the data to work, and I REALLY need the data to work urgently, or I am screwed.

I took my phone to the airtel office here, and they said that the problem was the software from the US was a different version from what they use. I also met a local tech who offered to remove the US software and put the Indian one on. I did not do that because I want my phone to also work when I travel to the US (is that too much to ask??)

I spoke to Verizon customer service tonight who told me that the reason was because the Samsung Galaxy S4 doesn't allow you to put in an APN for a network other than Verizon.  This didn't make sense to me, because my phone has a menu for APNs and I have an Airtelgprs APN already there.

My US Verizon acct is active and in good standing.  I would appreciate any solution you can offer.

Warm wishes,

April

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Re: Samsung Galaxy S4 Global GSM Does not work

rishi82in
Member

Hi

I have recently purchase htc one m8 verizon factory unlocked however whilst using in india i am unable to update since it mentions update only available in CDMA mode & i am using GSM

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Re: Samsung Galaxy S4 Global GSM Does not work

B33
Sr. Leader

The phone won't update because of the system your trying to use it on, you come back the states put a Verizon 4G Sim Card back into it you shouldn't have an issue doing the update.. Hope that Helps.. b33