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Samsung Galaxy 8+ is NOT working

Beubanks
Member

I am currently out of the country and will to return for another week. I have been unable to turn on my cell phone and my current location does not permit me to use public phones. How can I get my phone to work? This has ruined my time out of country; I am unable to communicate with family or take pictures without a phone!

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Re: Samsung Galaxy 8+ is NOT working

deloused
Sr. Member

Have you tried the forced reboot option?-

press and hold both the Volume Down and Power keys together for 7 to 10 seconds

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Re: Samsung Galaxy 8+ is NOT working

vzw_customer_support
Customer Support

Beubanks, ensuring your services are working while traveling internationally is paramount. I want you to enjoy your time abroad and welcome the opportunity to assist. In order to do so appropriately, I will need some additional info. Prior to leaving for your trip, did you reach out to us to ensure your number was already provisioned for international services and that the country traveled is one where your device will work? If so, have you made sure that your roaming services have been enabled in your device. Here are the steps to check:  https://www.verizonwireless.com/support/knowledge-base-211235/  (data should be set to allow for all trips) and https://www.verizonwireless.com/support/knowledge-base-211231/ (Network mode for voice services should be set to Global).

Verizon_Customer_Service

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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