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Samsung Galaxy 10e, I cannot get good reception on my new phone. I lose over half of my calls
babe7818
Enthusiast - Level 1
‎06-08-2019 07:02 AM

I've had the new Samsung Galaxy 10e for 2 weeks now.  Over 50 percent of the time, I lose a call or cannot connect when calling or someone is calling me.

 

 

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Re: Samsung Galaxy 10e, I cannot get good reception on my new phone. I lose over half of my calls
bearone21
Legend
‎06-08-2019 10:27 AM

are you in a fringe, or remote service area??

phone ok??

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Re: Samsung Galaxy 10e, I cannot get good reception on my new phone. I lose over half of my calls
vzw_customer_support
Customer Service Rep
‎06-10-2019 07:11 AM

I rely on my calls to keep me connected and want to ensure you can rely on your phone for calls as well, babe7818. Let's look into this. Please provide the city and cross streets where you're located when this happens. Is anyone else in your area experiencing the same issues? Do you receive any error messages on the device when this happens? What signal is showing on the phone when this happens?

 

DanielleR_VZW

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