Samsung 6 edge
KSIMS68
Newbie

My phone locks up when I use the camera.  Can't get it powered up.

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Re: Samsung 6 edge
Acrillix
Specialist - Level 2

You mention two things: Your phone locks when you use the Camera, and you cannot get it to power on?

For the Camera issue: I would try clearing the Cached data from the application. To do this, go to Settings>Applications>Show System Applications>Camera>Storeage>Clear Data

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Re: Samsung 6 edge
vzw_customer_support
Customer Service Rep

I use my camera everyday, so I can imagine how concerning this must be, KSIMS68. Let’s dive right in and find a solution. When did this problem start happening? Does it happen intermittently or 100% of the time? Can you please clarify if you are referring to a separate issue with the phone not powering up? Please share details.


AnthonyC_VZW
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