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S9+ still on Oreo, software assitant no help

My Samsung Galaxy S9 Plus is till on Oreo and samsung version 9. My husbands updated to Pie.

I have tried checking for updates, no change. I have used the Software Upgrade Assistant, no change.

Any ideas?

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Re: S9+ still on Oreo, software assitant no help

Customer Support

Good morning, applesnoapples, and thank you for reaching out to us. Do you know if anyone else has been able to perform this software update on this Samsung model? AnthonyM_VZW

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