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S7 call filter not installed

patsymunn
Member

We have two S7 Edge phones.

One has been updated with Call filter 9.4.0 2-26-19

The other has not.

It has received system update 29 on 4-2-19

Caller Name id 7.4.7 3-28-18 is still installed.

This is old paid only app.

4 plus hours with tech support no help.

Any suggestions?

 

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Re: S7 call filter not installed

Customer Service Rep

We are sorry to hear that you are having a hard time installing Call Filter on your device. We know how crucial it is to get this corrected especially considering that you were able to do it on your other device, and we will be glad to help! To confirm, have you already tried to delete the app, and reinstall it to see if the issue continues? For how long have you had this issue? DavidR_VZW

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Re: S7 call filter not installed

patsymunn
Member

We have not uninstalled Call name id.  when icon held down uninstalling is not an option.  Isn't this part of the system software?


@vzw_customer_support wrote:

We are sorry to hear that you are having a hard time installing Call Filter on your device. We know how crucial it is to get this corrected especially considering that you were able to do it on your other device, and we will be glad to help! To confirm, have you already tried to delete the app, and reinstall it to see if the issue continues? For how long have you had this issue? DavidR_VZW


 

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Re: S7 call filter not installed

Customer Service Rep

We appreciate your troubleshooting efforts. Our devices will have Verizon software preinstalled. Just to be sure we are on the same page, are both devices up to date? What changed on the Galaxy S7 that has the Call Filter app versus the one that does not?

VictorC_VZW

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Re: S7 call filter not installed

patsymunn
Member

@vzw_customer_support wrote:

We appreciate your troubleshooting efforts. Our devices will have Verizon software preinstalled. Just to be sure we are on the same page, are both devices up to date? What changed on the Galaxy S7 that has the Call Filter app versus the one that does not?

VictorC_VZW


Both are up to date. system update 29. Both phones identical.

Verizon pushed call filter free {and removed caller name id) over night a couple of weeks ago on one s7 but not the other.

Neither app is in the play store.

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Re: S7 call filter not installed

Customer Service Rep

Thank you for that information, patsymunn. Could you please confirm which system update the S7 without Call Filter has?  EricaG_VZW

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Re: S7 call filter not installed

patsymunn
Member

Botj S7 phones have System update 29 dated April 2 2019. 

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Re: S7 call filter not installed

Customer Service Rep

How long has it been since you've noticed this change on your S7 device? AnthonyM_VZW

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Re: S7 call filter not installed

patsymunn
Member

No change.  The issue is the new Call Filter app has NOT been pushed to device by Verizon.  Verizon announced the roll out of this app at the end of March.  It was pushed to one of our phones about three weeks +/- ago but not the other.

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Re: S7 call filter not installed

Customer Service Rep

We certainly want to make sure that both of your phones can use this feature, patsymunn. Let's continue to investigate this for you. When you log into your My Verizon account at this link, http://spr.ly/6600EY4TY, is the Call Filter Free option added to both of your lines? What happens when you click on the Caller Name ID app on your phone?

NicoleR_VZW

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