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S7 Group Texting Issue
JAMHOO84
Newbie
‎10-10-2017 11:51 AM

I have a S7, when I reply to a group text, some recipients only get blank texts from me.  Why?

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Re: S7 Group Texting Issue
Ann154
Community Leader
Community Leader
‎10-10-2017 01:17 PM

Do you know what kind of devices are receiving the blank messages?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: S7 Group Texting Issue
JAMHOO84
Newbie
‎10-10-2017 01:43 PM

It is a Nokia

Lisa [Removed]

personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator.

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Re: S7 Group Texting Issue
bearone21
Legend
‎10-11-2017 01:14 PM

could be their phone or the messaging app you're using.

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Re: S7 Group Texting Issue
vzw_customer_support
Customer Service Rep
‎10-12-2017 01:50 PM

We understand how important it is to get messages to all recipients, JAMHOO84. Ann154 and Bearone21 provided some good suggestions by asking about the phones the recipients are using. If any of your recipients have basic phones or older model smartphones, the devices may not be capable of receiving the more enhanced messages that newer model smartphones can send. Do you have any issues sending an individual text message to the ones who receive the blank group messages?

 

LynnD_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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