I am experiencing the severe battery drain & slow running apps. Ever since the 6.01 update my phone on Aug 23rd. Battery drains from a full charge in 3 hrs & system apps running EXTREMELY SLOW i.e any app in the settings + others. Cleared cache as instructed, put in safe mode for 2 days & no change whatsoever. Called tech support again and was told to go to Verizon store, and all they did was try to sell me a new phone. I had absolutely no problems before update. Samsung says it's Verizon, and Verizon says it's Samsung. Now what do I do? Neither company wants to take responsibility, and I'm stuck with a phone that's pretty useless after a few hours.
den821, I can see how this could certainly cause a frustrating situation. I want to ask you if there are any new applications that was recently added to the phone prior to the software update? We can also take a look at your device to see if there are any critical applications on the device that may need to be reviewed.
VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The one thing I didn't see you do is a full device wipe which has always been recommended after a major software update.
I've done the wipe to. Still battery is not functioning correct. Charged overnight and only gained 6%
Tonyh707,
Having a battery that is not performing to it's ability is a cause for concern. How long ago did you perform the update? Have you ran a device health check to see if it flags any possible causes? http://spr.ly/6582BfhmC
DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
