Highlighted

S5 freezing up after Marshmallow update.

Member

After the most recent Verizon update to Marshmallow the  Input of data or text, dialing numbers, using browser or apps all hanging up then after a lapse of a few seconds and sometimes a minute or more the phone will perform the actions requested. Very aggravating and time consuming. Version customer support tells me to do factory reset and reinstalling all my data and apps would tahe hours. Is there an easier solution????

Labels (1)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: S5 freezing up after Marshmallow update.

Community Manager
Community Manager

ENRVIE74,


We appreciate you checking that out for us. At this point, we would recommend you backing your device up & doing the factory reset. The reset can help with any "bugs/glitches" that came across with your update. These links will walk you through how:


Cloud: http://vz.to/1OsCx1j

Reset: http://vz.to/1EFPHSD


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Highlighted

Re: S5 freezing up after Marshmallow update.

Community Manager
Community Manager

ENRVIE74,

Updates are meant to improve your phones function. Let's work on turning this around for you. How long ago did you do the update? Any issues before the update?

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: S5 freezing up after Marshmallow update.

Community Manager
Community Manager

I can definitely see why this is very aggravating, ENRVIE74. Do you notice the same trouble whether you have WiFi or Bluetooth on or off? I’d like you to place your device into Safe Mode using the steps at http://www.verizonwireless.com/support/knowledge-base-111483/ and let me know if you experience the same delays with the preinstalled applications from your phone.



JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: S5 freezing up after Marshmallow update.

Member

Software update G900VVRU2DPF4

Applied Jul. 1, 2016 at 01:49 Android 6.0 (Marshmallow)

That is the info from the S5 Settings menu.

Prior to the update my phone worked well with no issues or delays like I am

having since the update was applied...

RickV

On Sun, Jul 24, 2016 at 9:56 AM, Verizon Wireless Customer Support <

0 Likes
Highlighted

Re: S5 freezing up after Marshmallow update.

Community Manager
Community Manager

Enrvie74, we want you to have a phone that is running smoothly. After the update, did you also update the applications? What's the available storage on the phone?

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Highlighted

Re: S5 freezing up after Marshmallow update.

Member

Internal Storage 12.68 GB used of 16.00 GB

SD Card 14.80 used of 58.53 GB

Am now at home turned and turned on WiFi and S5 is updating apps. Running

in safe mode and so far system is not exhibiting constant freezes even

though it did crash Google Chrome while I was attempting to clear its cache.

On Sun, Jul 24, 2016 at 4:56 PM, Verizon Wireless Customer Support <

0 Likes
Highlighted

Re: S5 freezing up after Marshmallow update.

Member

The problems that occur do so whether I turn on WiFi or Bluetooth or not.

Am now running on safe mode and am at home so I have turned on WiFi to

allow app updates to load. Will email you with results after letting phone

run on Safe Mode for this evening... Thanks,RickV

On Sun, Jul 24, 2016 at 9:59 AM, Verizon Wireless Customer Support <

0 Likes
Highlighted

Re: S5 freezing up after Marshmallow update.

Member

S5 just froze again while in Safe Mode using Verizon Messages app to send a

SMS text... RickV

0 Likes
Highlighted

Re: S5 freezing up after Marshmallow update.

Community Manager
Community Manager

ENRVIE74,


We appreciate the additional details and definitely want to get to the bottom of this. While a factory reset would allow the device to reinstall the operating system which could in turn clear up any issues with the phone acting sluggishly. Before taking that step let's run a Device Health Check to ensure there are no underlying issues. Take a look here to see how http://www.verizonwireless.com/support/knowledge-base-201171/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: S5 freezing up after Marshmallow update.

Member

I have run the device health check the only issues or screen brightness and

scream timeout length and applications increased permissions as well as

Suggestions to move the applications to SD card or uninstall. All other

checks passed so I do not see any issues there that affect the performance

and freeze up issue.

I have reset the brightness and timeout settings and the only suggestions

for storage and performance would affect the apps I use regularly.

The storage use is as follows;

Memory 7.40GB/10.54 GB

Temporary Files 0.00 B

Sd card 14.46 GB/58.53 GB

On Sun, Jul 24, 2016 at 6:53 PM, Verizon Wireless Customer Support <

0 Likes