Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

rebwie
Member

Happening since Christmas eve, stock messaging.. tech support said try

messaging app..it also does it, yes showing 3 G as I speak....using 4.3, I

have replaced sim card,factory reset, done numerous safe modes, switched

out phones, and removed sd card, nothing has worked and I still everyday

since Christmas eve have 40+ messages fail everyday

[image: Verizon Wireless

Community]<http://community.verizonwireless.com>

<http://www.verizonwireless.com/b2c/index.html>

<http://www.verizonwireless.com/b2c/explore>

<http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewShopIndex>

<https://wbillpay.verizonwireless.com/vzw/nos/topline.jsp>

<http://support.verizonwireless.com/clc/> Re:

S4 not connecting to 4G/no internet services and saying failed text

messages but sending them.. created by Verizon Wireless Customer

Support<https://community.verizonwireless.com/people/vzw_customer_support>in

*Samsung

Galaxy S4 and Samsung Galaxy S4 Mini* - View the full

discussion<https://community.verizonwireless.com/message/1039582#1039582>

0 Likes
Highlighted

Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

rebwie
Member

Tech support has been thru all setting with me ..they are all set correctly

On Jan 11, 2014 11:56 AM, "Verizon Wireless Customer Support" <

0 Likes

Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

rebwie
Member

Zip is 44216...happening in and outside

On Jan 9, 2014 11:24 AM, "Verizon Wireless Customer Support" <

0 Likes

Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

Community Manager
Community Manager

Thank you! I appreciate the insight. There may be service opportunities in the area. I would suggest reviewing in the signal strength on the device by heading into Settings > About Phone > Status > Signal Strength. This will be registered in "dbm's" anything less than -95 dbms ( for example -100dbms) may suggest service concerns.


YosefT_VZW
Follow us on Twitter @VZWSupport

0 Likes

Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

rebwie
Member

Mine is -97

On Jan 12, 2014 8:21 AM, "Verizon Wireless Customer Support" <

0 Likes

Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

rebwie
Member

Checked again..now its -96

0 Likes

Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

misspoundie
Member

I have had the EXACT same problem since December. It's only when I am at work and work on the 12th floor. Ironically enough I have a Verizon building right next to mine, you'd think I'd get better service?! I can't receive pic text messages unless I walk outside, I can't send any text without 4-5 attempts and cannot access the internet. I have the spotify app and can only use it offline while at work. Frustrating since I can't stream music from my work internet and it's my lifeline to getting through my day. I have tried all tips in this forum. Verizon, I think you have a bigger problem on your hand with the S4/latest android update. Please fix soon!!

0 Likes

Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

rebwie
Member

verizon seems to think its my phone...but ive had 2 doing same thing every soingle day since dec. its either verizon ,samsung,or the update ...not me or my phone

Private info removed as required by the Terms of Service.

Message was edited by: Admin Moderator

0 Likes

Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

rebwie
Member

The failed messages are not being sent..my daughter has showed me that she

never re waived my failed messages and others have told me they aren't

receiving all my messages

On Jan 14, 2014 10:21 AM, "admin_moderator" <forums@verizonwireless.com>

0 Likes

Re: S4 not connecting to 4G/no internet services and saying failed text messages but sending them..

rebwie
Member

I still can not text from my phone ...going on 2 months now second brand new galaxy 4 .bought nov.28th and switched out a week ago

>>E-mail headers removed<<

Message was edited by: Verizon Moderator

0 Likes