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S4 hands-free mode locking/turning off

Member

On the S4, using the hands-free mode (driving), how do you keep the screen from locking/turning off? 

The screen used to stay on, now it locks and you have to enter the PIN if you want to use it.

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Re: S4 hands-free mode locking/turning off

Customer Support

Hi jetsfan11361,

Sorry to hear about the trouble with your hands-free mode! I know how important that feature is. When did this start happening for you? Was this after any updates or app installs on the device? We want to resolve everything we can.

Keep us posted!

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: S4 hands-free mode locking/turning off

Member

It started in the last month when S-Drive was updated to the new look.

I want to be able to use it while driving, but it keeps locking and I have

to unlock it with my PIN.

Thank you.

On Fri, Jan 17, 2014 at 12:30 PM, Verizon Wireless Customer Support <

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Re: S4 hands-free mode locking/turning off

Customer Support

Thank you for offering these details, jetsfan. Let's make sure there are no corruptions in the application. Go to Settings>Application Manager>Scroll to All>Choose S-Drive>Clear cache and/or data. Please keep me updated on the status.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: S4 hands-free mode locking/turning off

Member

S-Drive is not listed under All. Please advise.

On Jan 19, 2014 1:08 PM, "Verizon Wireless Customer Support" <

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Re: S4 hands-free mode locking/turning off

Customer Support

Well that's pretty strange, jetsfan11361. Normally it would be listed under the all tab while managing apps. Try searching for S Voice instead, just like the application itself in your home screen apps. Please keep in mind it won't be listed under the downloads section, since it's preinstalled from Samsung.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: S4 hands-free mode locking/turning off

Member

Found S-Voice, cleared the data/cache, and restarted my phone. Screen

still locks, so the PIN has to be entered to unlock & use. I would like

the screen not to lock, so I can use it while driving.

On Wed, Jan 22, 2014 at 8:30 AM, Verizon Wireless Customer Support <

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Re: S4 hands-free mode locking/turning off

Customer Support

Thank you so much for the feedback, jetsfan11361. What I have done is let the software developement team know about your findings since the update. They will need to do some testing or they may come back to say it is updating the way it should since the update.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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