I know nothing about troubleshooting phones. So please don't get upset if I haven't already tried certain settings that I'm unaware of. I've looked at other threads and tried to change settings, but nothing has worked. All of these issues started about a week ago. Here is the list of problems I'm experiencing.
Does anyone have fix ideas? This is very frustrating to say the least.
6. Also, another issue I'm having is when I'm in call the screen goes blank, then I can't get it back up again. The other caller has to hang up first for the screen to reappear. I tried shooting an air can into the ear piece to clear out the proximity sensor as suggested in other forums, as well as other suggestions, but no luck.
In it's current state, I am not able to use most of my phones features. It is also not beyond me that Verizon shipped this phone without the update and the update didn't force until after my return window expired. That can't be coincidence.
Briefly pressing the power button should wake the screen if the proximity sensor isn't covered. The proximity sensor isn't in the earpiece.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Blowing air into the earpiece has solved this problem for other S4 owners because apparently there is nothing separating the earpiece from the proximity sensor and dust collects under the glass.
Regardless, if it were a dust issue, pressing the power button should wake it up, but it does not. The phone is completely unresponsive until the other caller hangs up.
All of these problems started this week. I haven't installed any new apps, nothing has been updated other than the OS, I'm still experiencing the problems in safe-mode, too.
Any other suggestions? I've done a lot of researching on all of these issues, spent several hours trying to fix these and am posting in desperation that someone will have some out of the box suggestions I haven't yet found.
With the battery draining so fast it has to be hard to use your phone without always having a charger! Let's get that working for you again. Have you tried the safemode troubleshooting? http://vz.to/1i4Ix1E Does the problem persist in safemode? Please let us know.
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