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S20+5G no internet connection and bad call reception

Member

My S20+5G has terrible reception during phone calls and when I'm online I get no internet connection ALOT! I pay way too much for a service that I can't use so frequently! My zip code is 85207.

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Re: S20+5G no internet connection and bad call reception

Customer Support

Crasher1,

 

The S20+ 5G is far too awesome of a phone to be dealing with any calling and internet connection issues. Let's make sure you get the service you're paying for. What is your signal strength currently? What difference do you see when you are outdoors versus indoors? Do your issues occur in other areas as well?

 

RyanC_VZW

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Re: S20+5G no internet connection and bad call reception

Member

Right now my signal strength is -105 dBm 35 asu inside and I went outside a few minutes ago and it was -98 dBm 38 asu. Yeah the problem is pretty consistent. I had thought when I first got this phone that my days of waiting on buffering were over. What a disappointment. 

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Re: S20+5G no internet connection and bad call reception

Member

So, any ideas RyanC_VZW ? 

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Re: S20+5G no internet connection and bad call reception

Customer Support

Crasher1, ensuring your services and our network is working properly is important to us. Let's get some additional details. Did you have this issue on previous devices or did it start with this phone? You've mentioned buffering issues. Are you on an unlimited plan that can impose network management restrictions at all times or when a certain amount of LTE data has been met? How far must you be from the impacted location before the service improves? 

 

 

EbonyR_VZW

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Re: S20+5G no internet connection and bad call reception

Customer Support

We'd like to get a bit more information on this issue. How far from the area do you have to travel before you notice an improvement in service? Does the device show 4G LTE? 

 

PedroM_VZW

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