S10e hot spot authentication error

Berdajean8372
Member

This is my 3rd s10e and still, after resetting and resetting, I'm getting the same error code. What other options do I have? I'm just about fed up.

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Re: S10e hot spot authentication error

Community Manager
Community Manager

We understand the importance of having a working phone. Let's look into this. What specific issues are you having with your Mobile Hotspot? Is your phone updated to the newest software? How long have you had this issue?

 

TabithaJ_VZW

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Re: S10e hot spot authentication error

bearone21
Leader

can't you just tap message error & connection restored?

from time to time my phone loses wi-fi with authentication error.

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Re: S10e hot spot authentication error

Berdajean8372
Member

No.  It doesn't give me any options at all. We reset everything and they even sent me 3 new phones

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Re: S10e hot spot authentication error

Berdajean8372
Member

This is the 3rd new phone they have sent me. I've had this issue for about 3 months now. I'll get a random error that says no internet connection also. It's only my phone, my husband has the s10e also and no problems at all. All my kid's phones work fine too. 

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