S Voice not responding
RLHeather
Newbie

Why won't my S Voice work? I try to use it and a pop up will say Unfortunately S Voice has stopped. When I try to re-open I only get a black screen.

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Re: S Voice not responding
RLHeather
Newbie

Now if I try to open Settings, it is just a black screen too. Restarting phone, but am 100% sure same thing is going to happen. Forgot it did this last time.

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Re: S Voice not responding
vzw_customer_support
Customer Service Rep

RLHeather,

Lets make sure you can use that amazing feature in your phone! Which make/model phone do you have so we can start trouble shooting?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: S Voice not responding
RLHeather
Newbie

Galaxy S5. Which it seems like it's working now. Just frustrating will work one minute then not the next.

Thanks!

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Re: S Voice not responding
vzw_customer_support
Customer Service Rep

Hi RLHeather!

Woo Hoo! I am so elated to hear that your SVoice is working properly again. Keep us posted if the issue occurs again, so we can take the next steps in troubleshooting. Device support if you ever need it http://bit.ly/yN1P80 .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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