Phone is still on. Have to take the battery out and reboot. Screen will be ok on startup, but once it goes off, I cannot get it back. Tried it in safe mode, same result. Anyone know my next step? Factory reset?
I had the same issue since the latest update---I even got a replacement phone--same issue
I think it is the software update.
Verizon---any thoughts?
Used Repair Assistant program via my PC. Helped somewhat. Problem became intermittent. Updated software and now it is chronic. Very frustrating. Can't use my phone unless I pull the battery.
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