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Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 1400

Member

Other carriers a week ago are free of autofocus issue after a 2 plus month wait, and I see no logic regardless of covid 19 why the update cant be pushed. And yes I know the path firmwares travel.

I speak for other customers here with the Ultra. I need no assistance on how to check for updates on device.

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Member

They might be created and managed by Samsung but Verizon has to approve the update. So the blame lies with Verizon since the S20 has received the May and June updates yet the S20+ and Ultra have not. Any other way to lay the blame on Samsung? @vzw_customer_support 

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Member

Yeah, the update has been created and released. It’s available on other carriers.  Verizon customers just want to know and ETA from Verizon. No need to explain how to update or that the Mfg. creates it. We know that. What escapes us is Verizon’s answer as to when they will make it available. 

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Member

About dang time. 77 days later and June update with ultra camera autofocus fix. http://imgur.com/a/RuBGOat

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Customer Support

Hello. I can certainly understand why you would be upset. However, updates are created and managed by the manufacturer and not your service provider. JordanL_VZW

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Member

They might be created and managed by Samsung but Verizon has to approve the update. So the blame lies with Verizon since the S20 has received the May and June updates yet the S20+ and Ultra have not. Any other way to lay the blame on Samsung? @vzw_customer_support 

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Customer Support

We want your phone to work its best. You'll get an automatic notification when it's available. You can also check for updates under Settings > System updates > Check for system updates. I hope this is beneficial.

TracyB_VZW

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Member

Same here. Very frustrating not being able to use the camera for close ups.

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Member

Yeah, the update has been created and released. It’s available on other carriers.  Verizon customers just want to know and ETA from Verizon. No need to explain how to update or that the Mfg. creates it. We know that. What escapes us is Verizon’s answer as to when they will make it available. 

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Customer Support

Here is a link that'll show you when the latest updates are available for any and all of our devices. https://www.verizon.com/support/device-software-updates/ Does this help?

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Member

No it doesn't help, what he is wanting to know is approximately when can we expect the update.  All of us already know how to check for updates. 

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Sr. Member

Can you guys stop harassing forum staff? Honestly, it'd be like asking you for things that go on at your place of employment that you have nothing to do with.

VZW community, store reps or CS, neither is told when Verizon is going to push out an update. If this was a big enough concern, you'd buy the unlocked versions of phones instead of from a carrier.

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Re: Quite disappointed in VZW ability to deliver the ONE firmware update to make the ULTRA worth 14

Member

incorrect. Samsung stated VZW has the update and sitting on it. 

you can call Samsung to verify. Now 78 days late AND VZW pushes OTA to our S20s. 

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