Problems after Update

hickson6
Member

Since last update phone is not receiving calls and annoying ads keep popping up no matter what I'm doing.  Can anyone help????

Re: Problems after Update

Community Manager
Community Manager

Oh no, sorry to hear about the issues with receiving calls and with pop-up ads. We certainly don't want you to have to deal with anything that would impede the operation of your phone. We're on the case. I know you mentioned recently updating your phone. Which Samsung S-Series phone do you have? Regarding the missed calls, do these calls go to voicemail when others try calling you? Are you having issues with placing calls as well or with texting or mobile data? 

RyanM_VZW

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Re: Problems after Update

ab805545
Member

I'm having the same issue on my s8+ after updating to Android pie. 95% of calls I receive go straight to voicemail. And calls I make are 1 out of 4 that they connect. When making a call it says wireless service not available but my mobile data is turned on.

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Re: Problems after Update

cheygirl7386
Member

My calls are going straight to voicemail,  when a call does come through the connection is horrible and cannot even talk. I'm not receiving text messages unless I restart my phone. They need to fix this now, I have never had a problem before!  I have a note 8

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Re: Problems after Update

Samhrinda
Member

Same issue. S8+ just updated to pie. Cant recieve inbound calls while advanced calling is on. If I turn off advanced calling I can't use mobile data during a phone call. I use my hotspot and take calls all of the time so it is a pretty inconvenient issue.

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Re: Problems after Update

Community Manager
Community Manager

I too would be concerned if my phone was behaving this way after a software update as well, ab805545. I want to help in getting this fixed. When did this issue first start happening, if not immediately after your update? Do you know if any other Verizon users/devices are having the same trouble in this same location? Can you share with me the nearest cross streets and city where you're experiencing this trouble? This will allow me to take a closer look at the area.

JosephE_VZW

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Re: Problems after Update

Community Manager
Community Manager

I would certainly recommend troubleshooting for you device. You can do this using the following link: https://www.verizonwireless.com/support/troubleshooting/.

 

EstevanC_VZW

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Re: Problems after Update

Jballze
Member

I too have problems after the pie update. I have a galaxy s8. I don't receive phone calls,but if someone leaves voicemail I do get that. I have no problems making calls or texting. 

Re: Problems after Update

ab805545
Member

It literally happened the say I manually updated to Android Pie. My fiance, who has the Galaxy s8+ as well, hasn't received the update, and won't manually update, is having no issues with her calls not being received or placed. Us 31 and Tracy Rd. In Whiteland, Indiana is the nearest cross street. I have no problem connecting to any browser or app while on wifi or Verizon LTE, so I can't help but think this is a software issue of some sort due to incompatibility. 

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Re: Problems after Update

Frooggy
Member

Turn off and disable Verizon caller I'd app.  Fixed my issue.   All calls working,  and 3 texts popped in right away.