Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Post update

Puppypower57
Member
  • After the most recent Samsung update,  my phone goes black then comes back on to whatever screen I was on.  Summer in FB, it'll go black then return to the beginning of my wall,  not what I was reading. 
0 Likes

Re: Post update

vzw_customer_support
Customer Support

We are sorry to hear you are having this issue with your device. We know how important it is to have a functioning reliable device. Have you made any other changes to your device besides the update? MoniqueH_VZW

0 Likes

Re: Post update

Puppypower57
Member

No other changes.  It worked well prior to the update. 

0 Likes

Re: Post update

vzw_customer_support
Customer Support

Thank you very much for sharing these important details. Please tell us, do you see any signs of physical or water damage on your device? Does this happen when using a specific app?
GeoannJ_VZW

0 Likes