Pop up ads - after Oreo update, or apps?

[vzw_customer_support]

Thank you for the information, SusanL0710. The Mobile Services app is typically listed under the System Apps. I want to ensure we're on the same page. Could you please tell us a bit more about why you wanted to access the Mobile Services app? Do the pop ups continue when you place your device in Safe Mode? To find out how to place your device in Safe Mode, please feel free to visit the link below.

https://www.verizonwireless.com/support/knowledge-base-203892/

LauraF_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SusanL0710]

Yes, they still pop up first thing in the morning after sitting all night, I have done everything in all of these threads, Verizon needs to send a fix to the last update.

[vzw_customer_support]

SusanL0710, 

We appreciate you working through this with us. You did mention that the pop-ups still came through in the morning. Was the device in Safe Mode all night? Did you try one of the third part applications mentioned previously in this thread?

Jenelle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SusanL0710]

Yes, I have tried everything

[vzw_customer_support]

We do appreciate everything that you have tried. What we would recommend at this point is to reset your device. This will erase all information and restore the device back to the original settings. Before doing this, please ensure that your information is backed up via Google or Verizon Cloud. Once your information is secure, you can follow reset instructions via the following link: http://spr.ly/6586DxUuC

Alberto_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[PETFAM188]

I have had this problem since updating to Oreo on Nov 1. After reading a previous post, I disabled Mobile Services Manager, and removed the app "Klondike Solitaire" of which I didn't download. This seems to have stopped the pop ups for now.

My question now is: Why is Verizon turning on unauthorized downloads to my phone. I did not download or install Klondike Solitaire, but it was on my phone after the Oreo update. I would like an explanation for that.

[tracyb_vzw]

I'm glad the pop-ups stopped, PETFAM188. We never want to make changes to your phone without your authorization, so I'd like to look into this further. What is the make/model of your phone?

TracyB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This
ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Goofy814]

Hello,

I opted out of ads, and got a pop up literary 2 minutes later!!

[Eddiecraz]

Come on guys... There is NO WAY a company the size of Verizon doesn't know what's causing this !  It's ridiculous and infuriating that Verizon would take my hard earned money and turn my phone into a mobile billboard. I'm a 30 year customer and I absolutely hate my new S9 because of this. What's the chance you will post this or fix it ? I'd say NONE !