After my Samsung Galaxy S4 was updated from MK2 to NC5 I started having all sorts of problems. The battery drained from 100% to 60% within 30 minutes of unplugging it from the charger and then the phone just shut itself down without warning. When I tried to restart it, the phone gets stuck in a preboot loop. I couldn't even do the power + volume up + home button reset. I have to take the battery out, put it back, plug in the phone and only then, can I turn it on. I have done a hard reset froim the settings menu TWICE already, and things only get worse. If Verizon does not fix the issues with this update in the next 48 hours, I'm taking my business elsewhere and letting everyone know why. I don't care about the contract. Verizon has already violated it by not providing reliable service.
And when I say fix the problem I don't mean sending me stupid suggestions from tech support like; "Reset to factory settings", "Clear the cache" or "check battery usage". I mean FIX THE PROBLEM!!!!
Hello AbleWriter, the last thing we would want is to lose you as a customer with us. We are working closely with the manufacturer of the phone Samsung for a fix to the software. The service we provide is for signal, calls, text, data over our network. Software & hardware issues are from the manufacturer directly. We will be more than happy to review replacement options. The phone's have a 1 year manufacturer's warranty from the purchase date. We can be reached via these channels to explore additional options: http://vz.to/19p59Ec
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport
I updated to the NC5 software. Now my phone locks up when I'm using the keyboard. I have to keep pressing the side button to make the phone close down. Then it won't start right away. How do I uninstall this update!
dannigirl78,
Updates are only intended to enhance your device. Let's look further into this. There is now supported way to uninstall the update. However, we can certainly complete troubleshooting to address your concerns. Try clearing the keyboard application cache here http://vz.to/1hZyurv If unsuccessful please backup and complete a factory reset here http://vz.to/1r32MPE Thank you.
TominqueBo_VZW
Follow us on Twitter @VZWSupport
Other threads on this site suggest that a factory reset doesn't fix the problem.
Start a new topic or ask questions in the open forum.
