Play Store and Certain Apps do not work on WIFI
JackTreehorn
Newbie

Have an s5 works fine on WIFI at home.... s7 will not work on play store just sits stuck saying downloading when trying to update apps,,

Tried and 2ghz and 5 ghz on a BELKIN router.. It works fine for web browsing on EITHER

I tried signing into router as a guest and it works on playstore..

Loggin in as a guest is slower.. I would rather connect 5ghz and not have to sign in on webpage for access..

Anyone know how to fix this.. I see many people have this problem..

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Re: Play Store and Certain Apps do not work on WIFI
Ann154
Community Leader
Community Leader

Does the Internet connection work otherwise on the preferred SSID you want to use?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Play Store and Certain Apps do not work on WIFI
Andriodphone123

I have this same problem...only works if I use data. My iphone to used work great.

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Re: Play Store and Certain Apps do not work on WIFI
JackTreehorn
Newbie

Only works for Web browsing... won't work on periscope or play store.  Works on play store of I login as a guest by entering password in browser.

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Re: Play Store and Certain Apps do not work on WIFI
vzw_customer_support
Customer Service Rep

Not being able to use WiFi to download Apps off the Play store is definitely concerning, JackTreehorn. It is definitely strange that it is only working on mobile data. Let's figure out what is causing this. Has it ever worked previously? What happens when you attempt to use the Play store on WiFi?


JosephE_VZW


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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Play Store and Certain Apps do not work on WIFI
JackTreehorn
Newbie

No it works fine on my s5.

Play store only works on wifi if I sign into router as a guest through Web

interface. If I connect directly to 2ghz or 5ghz channels Play store and

other apps do not work.

However Web browsing works on wifi on all channels and I verified my IP

address to confirm this.

On Mar 18, 2016 3:51 PM, "Verizon Wireless Customer Support" <

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Re: Play Store and Certain Apps do not work on WIFI
vzw_customer_support
Customer Service Rep

JackTreehorn, we are not giving up until we get this working. Let's keep digging. Do you know if the 2ghz and 5ghz channels are configure? Any filtering on those channels?

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Re: Play Store and Certain Apps do not work on WIFI
Klickon50
Enthusiast - Level 2

I'm having the same issues

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Re: Play Store and Certain Apps do not work on WIFI
Klickon50
Enthusiast - Level 2

Help, posted a thread of my own

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Re: Play Store and Certain Apps do not work on WIFI
JackTreehorn
Newbie

There is no up filtering option even on my router. I also just tried

disabling router firewall still no luck.

On Mar 18, 2016 7:36 PM, "Verizon Wireless Customer Support" <

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