Marbal5, we want you to have a working device and let's work together on getting your device back to normal. When did this issue start? Any physical or water damage? Any recent changes to the device, software, apps, etc.?
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Hi, It started 2 days ago. After I woke up, I saw the screen with only
green dotted color (suppose to be the clock, when the screen is off.)
There's no physical or water damage. I bought it a month ago and been
keeping it with my most care. After the weird green screen, the pink lines
on the screen appears. Now I'm using the basic mode in display and had turn
off the "always on" feature. It is just sad that I can't use my phones
feature the way I want. Hope you can help me.
On Jun 26, 2016 3:14 PM, "Verizon Wireless Customer Support" <
Oh, btw. The screen totally shuts down now. I cannot use it anymore. PLEASE
I NEED YOUR HELP ASAP. I NEED A WORKING PHONE AND I PAID FOR ME TO GET
SATISFIED NOT TO BE DISAPPOINTED WITH THIS LATEST GADGET.
Verizon Wireless can only replace it with a refurbished phone when they handle a warranty replacement. Dealing with Samsung directly will allow you to get your phone repaired.
Most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.