Pink lines on my screen

MARBAL5
Member

Hi can anyone help me with this pink lines on my screen? Also the clock that is suppose to be there when turned off begins to make weird green dotted color. What should I do?!

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Re: Pink lines on my screen

Ann154
Expert

Contact Samsung for a warranty repair.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Pink lines on my screen

Community Manager
Community Manager

Marbal5, we want you to have a working device and let's work together on getting your device back to normal. When did this issue start? Any physical or water damage? Any recent changes to the device, software, apps, etc.?


GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Pink lines on my screen

MARBAL5
Member

Hi, It started 2 days ago. After I woke up, I saw the screen with only

green dotted color (suppose to be the clock, when the screen is off.)

There's no physical or water damage. I bought it a month ago and been

keeping it with my most care. After the weird green screen, the pink lines

on the screen appears. Now I'm using the basic mode in display and had turn

off the "always on" feature. It is just sad that I can't use my phones

feature the way I want. Hope you can help me.

On Jun 26, 2016 3:14 PM, "Verizon Wireless Customer Support" <

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Re: Pink lines on my screen

MARBAL5
Member

Oh, btw. The screen totally shuts down now. I cannot use it anymore. PLEASE

I NEED YOUR HELP ASAP. I NEED A WORKING PHONE AND I PAID FOR ME TO GET

SATISFIED NOT TO BE DISAPPOINTED WITH THIS LATEST GADGET.

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Re: Pink lines on my screen

Ann154
Expert

Verizon Wireless can only replace it with a refurbished phone when they handle a warranty replacement. Dealing with Samsung directly will allow you to get your phone repaired.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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