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I have a new Galaxy S III and I received a picture text message but I can't get the picture to open. It says it is downloading but it doesn't open up. Any idea why? Do I need to download an app to view picture messages with?
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What type of network are you connected to? If you are only connected to a WiFi network then the text message attachment won't download until you are connected to the Verizon Wireless data connection (3G or 4G).
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Hi gahanmom! Lets get that important picture message to open for you! Have you been able to receive other picture messages from this person? Can you send picture messages like normal? I would recommend ensuring you are connected to our network, then power your phone off and on and reopen the message. Keep me posted!
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport
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I'm having the same problem, plus more. Everything worked fine until November. Now I can't download pictures and am not getting email. I'm getting really ticked.
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I am having the same problem, after they up dated my phone, what do I do to fix this problem?
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Oh no! We'll be happy to help bach62. Are you receiving any error when trying to open pictures? Try sending yourself a picture and see if it sends and receives.
MarquiaF_VZW
Follow us on Twitter @VZWSupport