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Phone will not shut down
Lola24
Member

My shut down button will not them phone off. Unable to turn phone off since Jan 19 th 2021 software update. Anyone with this problem.

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Re: Phone will not shut down
vzw_customer_support
Customer Support

Let's get this resolved ASAP so you can turn your phone off.  What type of phone is this?  Has this phone been wet or damaged at all?

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