Phone sold for more than double the price originally told - how to get price refunded?

[vzw_customer_support]

rsrini, we are here to make sure you receive a resolution. We have sent you a Private Message. Please respond to that message. Thank you. 

[rsrini]

Please see chat messages, as well as community posting:-

I bought Samsung S20 FE on Thanksgiving day for $12 monthly payment, after chatting with an Agent. I was promised the phone will be in home within 2 days.

However, the phone came 5 days later. Worse, the phone cost is $29.31.

This is the worst form of marketing, I have ever come across. It shocking that a company like Verizon will do this.

Anyone know how this can be resolved?

[rsrini]

Guys, I have report that after several attempts to connect with "Private messaging",I finally connected.

I had more than 2  hours of "messaging" with verizon customer service, have 7 messages.

It is a matter of shame that a giant like Verizon cannot provide an invoice at the time of sales ( I am sure, that if I had bought this in a brick and motor store, I would not have faced this issue).

I have 3 issues against verizon.

  1. The salesperson has either misquoted the selling price ( I had texted him that my budget is $300), as it was late in the night or he wanted to make sales. I guess this is probably unique to Online sales.

   -- This issue can be easily resolved, when at the end of the sale, s/he will provide us an invoice and insist upon us to acknowledge that we have read the invoice.

2. Customer Support should be able to identify the actual sales price, without any issue, as the chat is the property of Verizon. We should not have to wait for 45 minutes for each message to be replied.

3. Verizon customer service asks us to come for a private chat, yet insists us to explain our issues ad nauseam! If there is no seamless interaction, what is the point in this Verizon Community?

It is unfortunate that Verizon resorts to coverup by a mistake of one of their Employee, instead of being transparent and use the opportunity to pull up its socks.

I have regrettably concluded that Verizon Customer Service is dysfunctional, does not care for Customer.

[9wood]

I agree

[vzw_customer_support]

We want to make sure you are provided the best service as a customer with us. In order to make sure your account is correctly charged please send us a private message to further review your account.