Phone replacement under warranty
d5hiles
Newbie

My son's 3 month old S5 started behaving very erratically - locking up, overheating, shutting down, shortened battery life, etc.  We went to a Verizon corporate store and it was determined that the phone needed to be replaced under warranty.  Yesterday we received the "replacement" phone in the mail and it consisted of a phone "front".  No battery or rear cover!  Why isn't the replacement phone a whole phone?  I received a whole new phone when we upgraded.  The battery is obviously a problem on this thing and I think it should have been replaced as well.  We are reluctant to put the old battery in the new phone lest it damage the new phone.  Thoughts on this?

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Re: Phone replacement under warranty
bearone21
Legend

the battery isn't part of the trade & never has been. if the battery is a problem, that's a 2nd warranty issue.

it probably would've been wise to trade the battery as a warranty item 1st to see if a new batt would fix the problem.

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