Phone not registering calls.


I just got a brand  new S4 mini and everything works great except that it does not register any calls. I can make calls, but it does not show anything for incoming or missed calls. Have tried resetting the phone, taking the battery out, taking the sim card out and putting it back in, and factory reset and nothing has helped. Any advice would be great.

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Re: Phone not registering calls.

Customer Support

Hi CShafford,

We always want you to be able to connect your calls coming in! Thank you for all the information on the steps you have taken yourself to resolve this. You've done a great job working on this!

I would like to take a closer look to make sure your account is set up correctly for your calls. I did request to follow you. Can you accept that please? If you follow me back, then we can Direct Message to resolve this.

Here's the directions to Direct Message and here's my profile

I look forward to hearing from you!

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