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Phone locked after powering down.

Youngdale-2013

Can't remember pattern. anyway to unlock without factory reset?

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Re: Phone locked after powering down.

vzw_customer_support
Customer Support

We certainly want to see you be able to keep your phone secure but don't mean to cause any inconvenience! I am sorry to hear about the situation. Have you previously setup a Samsung account on this device? Are you only being prompted for the reset at this point?

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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