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Phone hangs up after exactly two hours

Member

I have a Samsung Galaxy S7 Edge that has been a good phone with no problems, until now. For the last two days I have been on some long phone calls, but my phone keeps hanging up. At first I thought I had accidentally pressed the "end call" button with my face. But then when I checked the call duration for yesterday's long call, it showed times of 2 hrs 0 min 2 sec, 2 hrs 0 min 0 sec, 2 hrs 0 min 1 sec, and 12 mins 35 sec.  So the phone is deliberately terminating my calls at the two hour mark. I would like to turn off the timer that is causing this problem. How can I do that?

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Re: Phone hangs up after exactly two hours

Member

This always happened when I was talking to one person, who was also using a cellular phone. Recently I talked with her using a land line phone, and the call was also disconnected after exactly two hours. So I am assuming that her phone is the problem here, and not mine. And her phone is not on the Verizon network. 😉 Thanks for your investigation time.

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Re: Phone hangs up after exactly two hours

Customer Support

Hello, HalJordan. Could I have the ZIP Code for your location, so I may review your area for any open alerts? TaylorH_VZW

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Re: Phone hangs up after exactly two hours

Member

Thank you for your response. I am in Iona, Idaho, zip code 83427.

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Re: Phone hangs up after exactly two hours

Customer Support

Great news, there are no network alerts in your area. Can you elaborate on what issues you are experiencing?

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Re: Phone hangs up after exactly two hours

Member

I don't have any more information than I already gave. The call is terminated at the two hour mark, repeatedly, while I am still talking, and with no action on my part to end the call.

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Re: Phone hangs up after exactly two hours

Member

This always happened when I was talking to one person, who was also using a cellular phone. Recently I talked with her using a land line phone, and the call was also disconnected after exactly two hours. So I am assuming that her phone is the problem here, and not mine. And her phone is not on the Verizon network. 😉 Thanks for your investigation time.

View solution in original post

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Re: Phone hangs up after exactly two hours

Customer Support

Thanks for keeping us posted, HalJordan! Please don't hesitate to reach out if you ever need additional assistance, as we're here to help! Stay safe, and take care.

 

ChakiaH_VZW

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